Trainee Story: One Year of Training as an IT Systems Management Assistant at INWX
What can future IT Systems Management Assistants expect from their training at INWX?
In this article, one of our trainees shares her experience from the first year – from technical tasks and customer support to her very own projects. She talks openly about what she’s learned, the challenges she’s faced, and her personal highlights.
1 year of training, 1,000 impressions – and a huge personal plus
Spoiler: I learned a lot – and not just about tech.
I started my training as an IT Systems Management Assistant on August 1st, 2024 – pretty spontaneously. I’d never heard of the job title before, so I Googled it, read a bit, and thought: Yep. Sounds like me. Tech, communication, organization, endless possibilities – why not?
And now? One year later?
I'm still here. And it feels absolutely right.
What I do (and what I don’t)
The training is super diverse – and I don’t mean that as a cliché. I’ve tried out so many different things this year:
- I work in the ticket system and answer support requests.
- I advise customers and help with technical issues.
- I get to be part of the marketing content creation process.
- I'm currently involved in implementing KRITIS requirements.
- I contributed to my very first project (!!)
- I’ve made friends with DNS, domains, name servers & co. (well… kind of 😅)
- And yes… there's also pricing – ugh. Not my favorite, but it had to be done. Let’s just say: I survived.
- Oh, and I already got to attend two industry events and represent INWX on-site.
What I truly appreciate about it
I get to explore everything. Really – everything.
If something interests me, I can just ask. And then try it out.
It’s not about being placed in a fixed role – it’s about figuring out:
What am I good at? What do I enjoy? Where can I grow? And the best part: I get to be part of that decision.
Responsibility? Absolutely – and for real.
From the very beginning, I could tell: At INWX, they trust you.
Not someday, once you're “fully trained” – but exactly when you’re ready.
And when that is? You decide.
I’m allowed to bring in my own ideas – and some of them are implemented right away.
(Just check social media… the boss’s office with the funny furniture labels? 🫣 That was me.)
And that shows me: I’m being heard. I’m taken seriously. I get to help shape things.
When it comes to the team – no filter needed
I know it often sounds like marketing in blog posts – but honestly: I haven’t just found coworkers here. I’ve found friends.
People I can laugh with, think with, doubt with, grow with.
People who truly see me.
My trainer? Monty. Funny, (usually) good taste in music – but most importantly, someone who listens when things don’t go well.Who shows understanding when something doesn’t work out. Who doesn’t just accept feedback – but acts on it. And you can feel that. And that’s not something to take for granted. 
Self-doubt? Yup. But quieter now.
Of course there are moments when I think:
"Am I asking too many questions?"
"Why don’t I understand this faster?"
"Am I too slow?"
But then, usually someone from the team quickly says:
"You’ve only been here a few weeks. Relax. You’re doing great."
(Okay – it’s been more than a few weeks by now, but the message still holds.)
I don’t have to know everything right away.
I’m allowed to learn. I’m supposed to learn.
And if I fail sometimes – that’s part of the process. Not the end.
Conclusion after one year?
I’ve grown – professionally, personally, mentally.
I’m more focused, more confident, more relaxed.
I know how to breathe deeply.
I know what real trust feels like.
And: I’m genuinely excited for everything that’s still to come.
One year down – and it wasn’t perfect.
But it was mine. And damn valuable. 🚀
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